What makes service design work / Ben Reason / Episode #108
Your work as a service designer is not just about successfully finishing a single project. The goal is to contribute to long lasting change and influence the way of thinking within organisations.
Ben Reason makes the argument in this episode that "service design makes things more humane". If this is the case it's far too important to be driven you all the time.
So there is a lot at stake to change organisations through your work. Otherwise an organisation will quickly revert to their old ways of working once you're going.
But as you've probably experienced, creating long lasting change is not an easy task by any means.
On your journey you have to deal with a lot of organisational legacy which is fighting against this new approach called service design.
What this means is that as a modern service designer you need to be playing chess on 3 boards at the same time!
Just focussing on successfully delivering a project isn't enough anymore.
In this episode you're going to learn from Ben Reason what these 3 chess boards of service design are.
--- [ GUIDE ] -—
00:00 Welcome to episode 108
02:35 Who is Ben Reason
02:55 60 second rapid fire
05:15 How do you bring service design into organisations
09:05 Making things more humane
10:30 Tackling scary challenges
11:55 What is keeping us back
14:15 A rollercoaster ride
19:50 The real challenge in service design
22:25 The legacy of design
25:25 When things don't work out
27:55 Know what you're getting into
29:40 You need a mix of 3 things
32:40 Training clients on the job
36:20 Changes in service design
40:20 What if enterprise software was more like service design
41:10 The qualities of service design
42:10 Sustainability and service design
44:40 Get in touch with Ben
45:55 Final thoughts
--- [ LINKS ] ---
* https://www.linkedin.com/in/breasy/
* https://twitter.com/breasy
* https://www.liveworkstudio.com/
* https://www.liveworkstudio.com/articles/designing-in-the-anthropocene/
* Braiding Sweetgrass (book) - https://amzn.to/3jzX1vm
--- [ MORE ] ---
Enjoyed the show? Take a look at some of the other episodes.
https://go.servicedesignshow.com/spotify
YOUTUBE
Every episode of the Service Design Show is also available as via the official YouTube channel.
https://go.servicedesignshow.com/youtube
INSTAGRAM
Get an exclusive behind the scenes look of the Show.
https://go.servicedesignshow.com/instagram
--- [ FREE COURSE ] ---
HOW TO EXPLAIN SERVICE DESIGN
Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!
https://servicedesignshow.com/free-course
Ben Reason makes the argument in this episode that "service design makes things more humane". If this is the case it's far too important to be driven you all the time.
So there is a lot at stake to change organisations through your work. Otherwise an organisation will quickly revert to their old ways of working once you're going.
But as you've probably experienced, creating long lasting change is not an easy task by any means.
On your journey you have to deal with a lot of organisational legacy which is fighting against this new approach called service design.
What this means is that as a modern service designer you need to be playing chess on 3 boards at the same time!
Just focussing on successfully delivering a project isn't enough anymore.
In this episode you're going to learn from Ben Reason what these 3 chess boards of service design are.
--- [ GUIDE ] -—
00:00 Welcome to episode 108
02:35 Who is Ben Reason
02:55 60 second rapid fire
05:15 How do you bring service design into organisations
09:05 Making things more humane
10:30 Tackling scary challenges
11:55 What is keeping us back
14:15 A rollercoaster ride
19:50 The real challenge in service design
22:25 The legacy of design
25:25 When things don't work out
27:55 Know what you're getting into
29:40 You need a mix of 3 things
32:40 Training clients on the job
36:20 Changes in service design
40:20 What if enterprise software was more like service design
41:10 The qualities of service design
42:10 Sustainability and service design
44:40 Get in touch with Ben
45:55 Final thoughts
--- [ LINKS ] ---
* https://www.linkedin.com/in/breasy/
* https://twitter.com/breasy
* https://www.liveworkstudio.com/
* https://www.liveworkstudio.com/articles/designing-in-the-anthropocene/
* Braiding Sweetgrass (book) - https://amzn.to/3jzX1vm
--- [ MORE ] ---
Enjoyed the show? Take a look at some of the other episodes.
https://go.servicedesignshow.com/spotify
YOUTUBE
Every episode of the Service Design Show is also available as via the official YouTube channel.
https://go.servicedesignshow.com/youtube
Get an exclusive behind the scenes look of the Show.
https://go.servicedesignshow.com/instagram
--- [ FREE COURSE ] ---
HOW TO EXPLAIN SERVICE DESIGN
Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!
https://servicedesignshow.com/free-course
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