In today’s rapidly changing business environment, artificial intelligence (AI) is no longer just a buzzword—it’s a transformative tool that can drive efficiency, innovation, and competitive advantage for businesses of all sizes. According to IDC Canada, 64% of organizations are already adopting or planning to implement AI, recognizing its power to revolutionize business operations. But for small and medium-sized businesses (SMBs), understanding how to integrate AI into daily practices and navigate the digital transformation journey can feel overwhelming.
In this episode of the CanadianSME Small Business Podcast, hosted by SK, we are joined by Douglas Higgins, Vice President and General Manager of B2B Mobile at Samsung Canada, who is at the cutting edge of AI-powered solutions. Doug’s expertise in mobile technology and innovation offers valuable insights into how small businesses can harness AI to optimize their operations, create seamless tech ecosystems, and stay ahead in an increasingly competitive market.
Key Highlights:
- AI-Driven Business Transformation – How SMBs can use AI-powered solutions to optimize processes, increase productivity, and gain a competitive edge.
- The Future of Work – How SMBs can build seamless tech ecosystems that support remote, hybrid, and flexible work models.
- AI in Cybersecurity – How to protect your business from digital threats, safeguard sensitive information, and stay secure in an increasingly connected world.
- Enhancing Customer Experience with AI – Real-world AI applications that improve customer service, boost engagement, and foster brand loyalty.
- Preparing for the Next AI Revolution – How SMBs can leverage AI advancements to stay ahead of the curve, make data-driven decisions, and thrive in a digital-first economy.
- Doug’s Key Takeaway – The essential steps SMBs can take to harness AI and drive long-term success in an ever-evolving business environment.
Special Thanks to Our Partners:
- RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
- UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
- IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
- Google: https://www.google.ca/
For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!
Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.