An ombuds office can offer a safe space for informal problem solving and conflict resolution, neatly sidestepping some of the conflict of interest problems inherent in HR departments. Selina Shultz, ombuds, mediator, and former divorce attorney, joins us from the Conflict Lab to talk about the nuts and bolts of a good ombuds office and the benefits it can offer to senior leadership, employees, and even our poor beleaguered HR personnel, including potentially heading off litigation, dispute resolution, mitigating conflict, reducing turnover, and providing an important communication pathway to upper management. She also reads the conflict pledge! A solutions-oriented episode.

The Conflict Lab:
https://www.theconflictlab.com/

The International Ombudsman Association Selina mentions:
https://www.ombudsassociation.org/

Selina on LinkedIn:
https://www.linkedin.com/in/selinajshultz/

Thoughts? Comments? Potshots? Contact the show at:
https://www.discreetguide.com/

Follow the host on Twitter:
@DiscreetGuide

The host on LinkedIn:
https://www.linkedin.com/in/jenniferkcrittenden/