313: Service Trumps Price: Elite Entrepreneur Trait #8
Over the course of my 25 years in business, building my nine-figure portfolio, and growing my net worth, I’ve learned that the companies I loved creating the most were the ones that charged the most. But most importantly, elite entrepreneurs know that service trumps price.
When you deliver incredible service, you can charge an incredible price. The service we provide, the communication, transparency, and how we make ourselves available, all that stuff gives our clients confidence and peace of mind, which allows us to charge more.
In today’s episode, you’ll learn how the Apples and Ubers of the world set themselves apart from the pack. Why the best companies treat clients better than their competition, and why so many people are happy to pay a premium for world-class products and services.
Key Takeaways with Josh Cantwell
- Why one of my apartment complexes is attracting tenants from across the street despite being $400 a month more expensive.
- How to use personal communication to keep investors happy.
- Why I’m always willing to give out my phone number–and the surprising number of calls or texts I actually get in any given week.
- How employee engagement, empowerment and recognition is the foundation of an excellent customer experience.
Want the Full Show Notes?
To get access to the full show notes, including audio, transcripts, and links to all the resources mentioned, visit https://acceleratedinvestorpodcast.com/313
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