How to do service design without driving yourself mad / Burcu Arsoy / Episode #148
Patience has been described as a secret (and a must-have) skill of any service design professional. It's not hard to understand why.
When you're doing service design, you are delivering change. This means that you will meet resistance and push back a lot of the time. You have to be very careful that you don't let this get to you.
Because before you know it, you could start doubting if you're doing the right thing or get frustrated with the situation. Or even worse, it could take a severe toll on your health. When that happens, you couldn't be further away from the goal you were trying to achieve in the first place.
So an important question here is: How can you see progress when things seemingly aren't moving forward or, even worse, look to move in the opposite direction of what you have in mind?
In this episode, Burcu Arsoy takes us along her journey where she was able, through trial and error, to find an answer to this question.
You'll hear strategies for keeping your spirit up and not quitting quit too soon. But also how to recognize the warning signs when the time has come to move on and find a different challenge. If you want to better prepare yourself for the rocky ride called service design, this is an episode you don't want to miss.
This conversation contributes to a deeper understanding of the mental aspects required to deliver change successfully. A much-needed addition to all the books we have focused on practical tools and methods if you ask me.
--- [ 1. GUIDE ] ---
00:00 Welcome to episode 148
05:15 Who is Burcu
06:00 60 second rapid fire
09:00 What's in store
14:00 Misconceptions about design
17:45 Evolving expectations
20:30 Stepping into leadership
23:30 Keeping the spirit up
29:30 Signs of success
33:15 The value of reflection
36:00 Starting out in your career
37:30 The lasagne story
40:30 Challenging top management
42:30 Ask important questions
46:45 Where to draw the line
50:30 Lessons learned
53:00 Closing thoughts
--- [ 2. LINKS ] ---
- https://www.linkedin.com/in/burcuarsoy/
- The High House (book) - https://amzn.to/37NGUdt
--- [ 3. THE PROGRAM ] ---
Take your career to the next level and get to work on more fulfilling challenges. Learn how to communicate the benefits of service design to your clients, colleagues, and CEO.
Apply for the Selling Service Design with Confidence program.