Keep Your Boat Afloat: Return to Work Communication With Employees, Suppliers & Customers With Best Selling Author & Reputation Management Specialist, Bill Coletti
In this new edition of Gavin's insightful mini-series on how to survive the COVID-19 lockdown, we visit with reputation management, crisis communication specialist, and best-selling author, Bill Coletti, who explains how we should communicate with employees, suppliers and customers as we emerge from lockdown.
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KEY TAKEAWAYS
- The return to normality after the COVID-19 lockdown will be an uneasy balance between health considerations and the financial needs of business.
- Always Be Communicating (ABC) is the advice upon which all companies should be adhering. Those who have kept lines of communication alive and open, will be better equipped to begin the return to the workplace.
- Don't be afraid to alter your message. Communication is an ongoing and ever-evolving thing. The most important thing to remember is to keep your communication lines updated at all times.
- Conversations right now are opportunities to get to know your workforce better, and to double-down on the standards and values you wish to instil in them.
- The full canvas of innovations and technologies that have been driving home working through lockdown, has not yet fully been realised or recognised.
BEST MOMENTS
'There's a financial consideration, a social consideration, and a moral consideration'
‘Governmental response is patchwork. Therefore, as businesses we need to communicate in alignment with our values'
‘You can generate opportunities for listening by doing your research'
'The ways companies are responding is going to be rewarded'
VALUABLE RESOURCES
The Business Mastermind Podcast
Kith - www.kith.co
Bill Coletti - https://billcoletti.com
Bill Coletti LinkedIn - https://www.linkedin.com/in/billcoletti/
ABOUT THE GUEST
Bill is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best- selling author of Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns.
Bill previously co-led the Global Risk Management and Crisis Communications Practice for Hill+Knowlton Strategies. He held senior leadership positions in the firm's Austin, Texas, Los Angeles and Orlando, Florida offices, where as a member of the senior management team.
He provided senior counsel in crisis management, corporate communications, and reputation defense to numerous clients, such as AT&T, Target Corporation, American Airlines, The Home Depot, Xerox, Nuclear Energy Institute, and Cargill, as well major universities and global NGOs. Previously, Bill served in the Republic of Bulgaria as a senior advisor to the prime minister, Council of Ministers, and the labor minister. He was the first executive director of the American Chamber of Commerce in Bulgaria.
Bill is the proud father of two strong and confident young women; one in college at Florida State University, and the other off to ride horses any chance she can get.
ABOUT THE HOST
Gavin Preston
Gavin is an inspirational Speaker, Business Strategist, Business Growth Mentor, Trainer and
high-performance Coach. He works with Business Owners and Entrepreneurs and has a strong track record in creating creative strategies to accelerate the growth of their business. He has helped hundreds of SME business owners and leaders improve their performance and that of their business and a comparable number of executives and employees in blue-chip corporates over the last 20 years.
Gavin's energetic, insightful and yet down to earth and practical talks, workshops and coaching is in demand with high growth business between £250,000 and £30 million revenue and with multi-national organisations at all levels from Board to frontline
Managers. He is an expert in Business Growth Strategies, Peak Performance
Mindset, Persuasion & Engagement, Marketing, Productivity, Leadership
Development, Team Development & Motivation, Leading Change, Stakeholder
Management, Personal Effectiveness and Behavioural Change.
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