The service design renaissance / Jonathan Kalinowski / Episode #104
Innovation has a long heritage. There are many proven innovation methods which have been around for decades.
Methods like Quality Function Deployment which was developed in 1966 and already promoted a user centered approach. If you like just look it up on Wikipedia.
The benefits of these innovation methods are crystal clear. They have a track record of delivering reliable results in certain situation.
Strangely these proven innovation methods haven't made it into the practice of service design, yet. Why is that?
That's what you'll learn in this episode where Jonathan Kalinowski and I dig into this question.
So if you're looking for ways to add more rigour and credibility to your work then this episode is just for you!
--- [ GUIDE ] ---
00:00 Welcome to episode 104
01:54 Who is Jonathan
04:40 Facilitating desired outcomes
11:00 There is an accountability problem
14:20 We need to learn from our heritage
19:45 The importance of rigour
26:55 Leveraging the Jobs To Be Done framework
39:20 Focus on desired outcomes
42:20 How can we build better relationships
49:40 Get in touch with Jonathan
50:30 Finale
--- [ LINKS ] ---
* https://www.linkedin.com/in/kalinowskijonathan/
* https://hbr.org/1988/05/the-house-of-quality
* https://en.wikipedia.org/wiki/Quality_function_deployment
* https://strategyn.com/jobs-to-be-done/customer-centered-innovation-map/
* https://www.instagram.com/design.for.service/
--- [ MORE ] ---
Enjoyed the show? Take a look at some of the other episodes.
go.servicedesignshow.com/spotify
YOUTUBE
Every episode of the Service Design Show is also available as via the official YouTube channel.
go.servicedesignshow.com/youtube
INSTAGRAM
Get an exclusive behind the scenes look of the Show.
go.servicedesignshow.com/instagram
--- [ FREE COURSE ] ---
HOW TO EXPLAIN SERVICE DESIGN
Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!
servicedesignshow.com/free-course
---
Send in a voice message: https://podcasters.spotify.com/pod/show/servicedesignshow/message
Methods like Quality Function Deployment which was developed in 1966 and already promoted a user centered approach. If you like just look it up on Wikipedia.
The benefits of these innovation methods are crystal clear. They have a track record of delivering reliable results in certain situation.
Strangely these proven innovation methods haven't made it into the practice of service design, yet. Why is that?
That's what you'll learn in this episode where Jonathan Kalinowski and I dig into this question.
So if you're looking for ways to add more rigour and credibility to your work then this episode is just for you!
--- [ GUIDE ] ---
00:00 Welcome to episode 104
01:54 Who is Jonathan
04:40 Facilitating desired outcomes
11:00 There is an accountability problem
14:20 We need to learn from our heritage
19:45 The importance of rigour
26:55 Leveraging the Jobs To Be Done framework
39:20 Focus on desired outcomes
42:20 How can we build better relationships
49:40 Get in touch with Jonathan
50:30 Finale
--- [ LINKS ] ---
* https://www.linkedin.com/in/kalinowskijonathan/
* https://hbr.org/1988/05/the-house-of-quality
* https://en.wikipedia.org/wiki/Quality_function_deployment
* https://strategyn.com/jobs-to-be-done/customer-centered-innovation-map/
* https://www.instagram.com/design.for.service/
--- [ MORE ] ---
Enjoyed the show? Take a look at some of the other episodes.
go.servicedesignshow.com/spotify
YOUTUBE
Every episode of the Service Design Show is also available as via the official YouTube channel.
go.servicedesignshow.com/youtube
Get an exclusive behind the scenes look of the Show.
go.servicedesignshow.com/instagram
--- [ FREE COURSE ] ---
HOW TO EXPLAIN SERVICE DESIGN
Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!
servicedesignshow.com/free-course
---
Send in a voice message: https://podcasters.spotify.com/pod/show/servicedesignshow/message
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