When it’s time to say, “I’m sorry,” to a client, there are strategic ways to make it count. Own it, express regret and take responsibility.

In this episode we learn:
- entering “victim” mode prevents us from growing into powerful business owners
- plug loop holes in your procedures that put you in a position of vulnerability
- avoid words like if and but in your apology
- when the situation is resolved, take time to reflect on how to avoid a repeated episode in future
- explore best and worst-case scenarios
- have difficult conversations face-to-face

It’s time to take control of your business.
Become a member of Business of Design®, today:
https://businessofdesign.com/?ref=2&campaign=podcast

Thank you to our sponsor! Check out http://business.article.com/