A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1
What is the difference between UX, CX, Design Thinking and Service Design? This and more in this episode of the Service Design Show with Marc Stickdorn.
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EPISODE GUIDE
1:10 - First encounter with Service Design.
4:30 - Why do we have so many names for doing design?
9:10 - When will we finally do really good research in practice?
15:45 - How much technology do we actually need in Service Design?
24:55 - Marcs golden tip for aspiring Service Designers.
25:56 - Question for the viewers
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ABOUT MARC STICKDORN
@MrStickdorn ➜ https://goo.gl/AU7nfW
MarcStickdorn.info ➜ http://goo.gl/k2908S
LINKS FROM THE SHOW
This Is Service Design Thinking ➜ http://goo.gl/l334xR
Smaply ➜ http://goo.gl/ikrLwe
Experience Fellow ➜ http://goo.gl/JLbB4S
----------------------------------------
EPISODE GUIDE
1:10 - First encounter with Service Design.
4:30 - Why do we have so many names for doing design?
9:10 - When will we finally do really good research in practice?
15:45 - How much technology do we actually need in Service Design?
24:55 - Marcs golden tip for aspiring Service Designers.
25:56 - Question for the viewers
----------------------------------------
ABOUT MARC STICKDORN
@MrStickdorn ➜ https://goo.gl/AU7nfW
MarcStickdorn.info ➜ http://goo.gl/k2908S
LINKS FROM THE SHOW
This Is Service Design Thinking ➜ http://goo.gl/l334xR
Smaply ➜ http://goo.gl/ikrLwe
Experience Fellow ➜ http://goo.gl/JLbB4S
Activity