One of the most prominent ways healthcare is changing these days is the relentless acceleration in the pace of the day. This is true for most all aspects of life beyond healthcare as well. One such area where this becomes a problem is when issues happen and commonly, excuse-making ensues. Customer service in today’s models needs to grow beyond this - hence the adoption of no-excuse policies. Furthermore, how those policies are taught to employees can likewise be adapted to newer models to speed up uptake while increasing effectiveness. Check out today’s podcast for ideas on how to achieve this using Rapid-Cycle Scripting Practice.
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