J.D. Power Work-At-Home Podcast - Episode 4

Jeff Conklin, Vice President of Utilities and TMT at J.D. Power joins Michael Vermillion, Mark Miller, and Scott Killingsworth to discuss issues and trends related to the shift to Work-at-Home for customer service operations.

Topics discussed during this podcast include:

-- Policy changes and the return to normalcy
-- The impact of the end of financial assistance on customer service agents
-- Best practices to help manage agents through challenging conversations