Communicating with Respect and Empathy During Turbulent Times with Barbara Massa, Simpplr Board Member
This episode features an interview with Barbara Massa, board member of Simpplr. Barbara has over 25 years of experience as a business operations leader driving workforce strategy and organizational effectiveness. Previously, she served Mandiant as the Executive Vice President and Chief of Business Operations, where she implemented the company’s first global HR system. Before joining Mandiant, Barbara led Talent & Diversity at McAfee, Inc. and was recognized for establishing a global talent management organization.
In this episode, Amanda sits down with Barbara to discuss leading through turbulent times, advising companies to be more human, and thoughtfully aligning internal partnerships.
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“When you do get into having to make these difficult decisions, whether it be a reduction in a layoff or something else, that's a hard place to be. But the only way you can establish a reservoir of trust is with that authentic communication, humane engagement. Go into conversations with empathy, go into conversations seeking to learn and understand. That's where the goodness can happen even in times of duress and turbulence.” – Barbara Massa
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Episode Timestamps:
*(02:02): Barbara’s background
*(13:32): Segment: Story Time
*(21:00): Segment: Getting Tactical
*(22:01): How Barbara meets desires in turbulent times
*(25:40): How leaders should incorporate transparency into strategies
*(31:39): Segment: Seat at the Table
*(36:56): Segment: Asking For a Friend
*(41:20): Barbara discusses recipe versus balance
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Links:
Connect with Barbara on LinkedIn