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Traveling to 40 countries including long term living in 4 gives you a perspective on the globe that you can’t get otherwise. How does that perspective influence the approach to customer experience and consumer behavior? 

How can we consciously choose to elevate voices in CX that aren’t the same as ours? 

How does a woman, a baby, a basket and a cobra play into all of this?!?!

Find out all of this and more in this episode with Tom DeWitt, Ph.D. We’ll get to hear about Dr. DeWitt’s perspective on the globe, how he’s leading the creation of a Masters program in CX at Michigan State University and also hear Tom share some of his greatest and creative travel stories. 

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

Tom DeWitt, Ph.D.: www.linkedin.com/in/tom-dewitt-ph-d-5076093/

Michigan State University: msu.edu/