This episode features Liam Brown, Elevate’s CEO and Chairman, and Nicolette Henfrey, EVP, General Counsel and Company Secretary of the Intercontinental Hotels Group. Nicolette reflects on how IHG, a global hospitality company, managed rolling closures and the regulatory requirements for reopening. She talks about the New Normal and how IHG ensures their teams have the energy for the Next Normal.
Nicolette joined IHG in 2001, her role includes overseeing the IHG approach to corporate governance, risk management, insurance, regulatory compliance, internal audit, legal, and hotel standards.
In this episode, Nicolette explains that how the right balance between human interests and responsiveness is vital for business during a crisis. IHG has the benefit of, a crisis management response team that is decisive in it’s course of action. Nicolette, describes how they navigated working within different countries adhering to worldwide shutdown management plans and regulations. She notes that – maintaining one's motivational level and clear communication helps prioritize while working at an unsustainable pace.
Nicolette said – “Don’t do things that you don’t need to do. Work on your priorities”- resilience, trusting your judgment, and collective wisdom helped IHG to get through to where they are today.
Liam and Nicolette agree that the introduction of Recharge days can increase self-awareness.
We covered a lot about how IHG dealing with the crisis; click on the links below to listen:
Enjoy!