Superhuman services, Scaling Naturally and Storydoing / Stefan Mortiz / Episode #18
How do we keep the human touch in services that are being automated using artificial intelligence? Service Design veteran Stefan Moritz also talks about the need for a new perspective on scaling and how we need to move from storytelling to storydoing.
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EPISODE GUIDE
4:18 - First encounter with Service Design.
6:22 - How can we be superhuman?
13:19 - What if scaling was possible?
22:04 - Storydoing…
30:04 - Expert Tip: Do and reflect!
32:44 - Big Question: What can we do to reduce fear?
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MORE EPISODES
Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow
OFFICIAL YOUTUBE CHANNEL
Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow
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EPISODE GUIDE
4:18 - First encounter with Service Design.
6:22 - How can we be superhuman?
13:19 - What if scaling was possible?
22:04 - Storydoing…
30:04 - Expert Tip: Do and reflect!
32:44 - Big Question: What can we do to reduce fear?
----------------------------------------
MORE EPISODES
Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow
OFFICIAL YOUTUBE CHANNEL
Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow
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