Dietitian Client Management: Dealing With Upset Clients

In this episode, Libby Rothschild, founder of Dietitian Boss and registered dietitian, dives into a topic that every dietitian in private practice will encounter at some point: managing upset clients. While it’s not the most requested subject, it’s a crucial skill for maintaining positive relationships and growing your business. Libby offers actionable strategies to navigate challenging situations across various service models—whether you offer one-on-one consultations, online programs, or digital products.

What you’ll learn from this episode: 

• Identify the root causes of client dissatisfaction.
• Use active listening and empathetic communication to resolve issues effectively.
• Avoid common pitfalls like jumping to conclusions or overreacting.
• Implement proactive measures like clear policies and regular check-ins to prevent future problems.
• Reflect on client feedback to continuously improve your services.

By the end of this episode, you'll feel more confident and equipped to handle tough client interactions with professionalism and grace.

Connect with Libby:

• Instagram: @libbyrothschild | @dietitianboss 
• YouTube: Dietitian Boss

Are you ready to get support? Team Dietitian Boss offers support to help you start, grow and scale your private practice. Book a call to learn more about what options we offer to help you based on your stage of business.

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