Getting people to embrace the design approach / Angela Obias-Tuban / Episode #111
Embedding design in an organisation isn't easy. Especially if that organisation is quite traditional, heavily regulated and not very open to change.
But the guest in this episode still found a way to do that. The secret to success?
Take people by the hand and gently guide them through the process in small steps.
This might sound obvious but we tend to forget that the things that come natural to us feel very distant to others.
But giving too much guidance means that people won't take ownership of the process. Give too little guidance and you'll lose people along the way.
In this episode we're going to explore how you can find that perfect balance.
After listening you will be better equipped to facilitate the transition to a more designerly way of working.
Even when your organisation is traditional, heavily regulated or not open to change.
--- [ GUIDE ] -—
00:00 Welcome to episode 111
02:10 Who is Angela
03:00 60 second rapid fire
05:40 The need for better services
12:25 This is holding us back
19:10 Helping people cross the chasm
32:10 Give guidance
37:40 Training your design muscle
45:00 Biggest advice
48:00 Get in touch with Angela
49:30 Final thoughts
--- [ LINKS ] ---
* https://www.linkedin.com/in/angelaobias/
* https://www.twitter.com/yellowicepick
* https://www.facebook.com/uxresearchfilipina/
--- [ MORE ] ---
Enjoyed the show? Take a look at some of the other episodes.
https://go.servicedesignshow.com/spotify
YOUTUBE
Every episode of the Service Design Show is also available as via the official YouTube channel.
https://go.servicedesignshow.com/youtube
INSTAGRAM
Get an exclusive behind the scenes look of the Show.
https://go.servicedesignshow.com/instagram
--- [ FREE COURSE ] ---
HOW TO EXPLAIN SERVICE DESIGN
Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!
https://servicedesignshow.com/free-course
But the guest in this episode still found a way to do that. The secret to success?
Take people by the hand and gently guide them through the process in small steps.
This might sound obvious but we tend to forget that the things that come natural to us feel very distant to others.
But giving too much guidance means that people won't take ownership of the process. Give too little guidance and you'll lose people along the way.
In this episode we're going to explore how you can find that perfect balance.
After listening you will be better equipped to facilitate the transition to a more designerly way of working.
Even when your organisation is traditional, heavily regulated or not open to change.
--- [ GUIDE ] -—
00:00 Welcome to episode 111
02:10 Who is Angela
03:00 60 second rapid fire
05:40 The need for better services
12:25 This is holding us back
19:10 Helping people cross the chasm
32:10 Give guidance
37:40 Training your design muscle
45:00 Biggest advice
48:00 Get in touch with Angela
49:30 Final thoughts
--- [ LINKS ] ---
* https://www.linkedin.com/in/angelaobias/
* https://www.twitter.com/yellowicepick
* https://www.facebook.com/uxresearchfilipina/
--- [ MORE ] ---
Enjoyed the show? Take a look at some of the other episodes.
https://go.servicedesignshow.com/spotify
YOUTUBE
Every episode of the Service Design Show is also available as via the official YouTube channel.
https://go.servicedesignshow.com/youtube
Get an exclusive behind the scenes look of the Show.
https://go.servicedesignshow.com/instagram
--- [ FREE COURSE ] ---
HOW TO EXPLAIN SERVICE DESIGN
Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!
https://servicedesignshow.com/free-course
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