What Makes A Great Airport? | Travel & Hospitality Podcast | EP 43
Ahead of the release of the J.D. Power 2023 North America Airport Satisfaction Study, listen to Michael Taylor, Practice Lead for J.D. Power Travel & Hospitality Intelligence explain optimal airport designs. What makes a great airport?
Some insights from Mike:
-- You can design an airport for planes or for people/
-- A little distraction for the eye can be a good thing, especially in high traffic areas, like restrooms.
-- Signage and layout are important to the overall experience.
-- The approach to your airport should also be considered. Does a traveler have plenty of time to get in the correct lane, find the right parking garage, etc.?
Listen to the full podcast for more insights!
Some insights from Mike:
-- You can design an airport for planes or for people/
-- A little distraction for the eye can be a good thing, especially in high traffic areas, like restrooms.
-- Signage and layout are important to the overall experience.
-- The approach to your airport should also be considered. Does a traveler have plenty of time to get in the correct lane, find the right parking garage, etc.?
Listen to the full podcast for more insights!
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