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🎤🎞️Beyond behaviors into motivations in “The one where she knows what makes us tick” with Tamar Cohen CEO/Founder at HaloEffect Management in CX Passport Episode 186🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:04 Tamar's journey to co-author white paper

4:00 Importance of emotions in employee experience

7:00 Surprising insights from research

10:00 Practical approaches to understand employee behavior

14:00 Designing effective incentive programs

17:00 Role of employee experience in CX

20:15 1st Class Lounge

23:36 Us vs Them in business emotions and behaviors

27:47 Connecting employee experience to business results

30:21 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Tamar LinkedIn: https://www.linkedin.com/in/tamarcohen/

HaloEffect Web: https://www.myhaloeffect.com/