The pandemic has caused change and acceleration as well as its challenges too. But as the Retail Transformation Show podcast celebrates its 3rd birthday, we continue our review of golden nuggets from the past year. With clips from expert guests as well as from the host, Oliver Banks, you'll hear about: omnichannel, circular economy, communication, the metaverse, technology, digital shopping, retail history and much more. Listen now to part 2 of 2 and discover golden nuggets from the past 12 months.

Listen to this episode and you'll discover:

• Examples of what traditional retailers are doing to act as pureplay retailers as well as show their heritage.
• Why you are probably only seeing half of your customers.
• A quick overview about why the metaverse is a big opportunity for the retail industry.
• Any much more.

Full show notes at www.obandco.uk/159.