J.D. Power Work-At-Home Podcast - Episode 1, August 2020
J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth discuss issues and trends related to the shift to Work-at-Home for customer service operations.
Topics discussed during this podcast include:
-- Early learnings from the Work-at-Home shift
-- Emerging best practices
-- Cracks in the model
-- Impact on employee mental health
-- Sustainability of the remote customer service model
Topics discussed during this podcast include:
-- Early learnings from the Work-at-Home shift
-- Emerging best practices
-- Cracks in the model
-- Impact on employee mental health
-- Sustainability of the remote customer service model
Activity