Steve Samuels, CEO of IA Solutions by IA Call Center discusses the 50 year family business, his career path, what sets IA apart from others, types of services offered, customer service, company culture, training and compliance, challenges, the future of BPO, and client relationships.
www.iacallcenter.com
#callcenter #contactcenters #callcentersolutions #specializedservices #specialization #customer #customerjourney #customersupport #customerservice