SDP-005. Every Customer Mistake, Is Your Mistake

Episode • Nov 28, 2023 • 7m

Daniele Catalanotto and Guy Martin discuss principle number five from the Service Design Principles 1-100 book, written by Daniele.

00:00 Open 00:06 Welcome 00:53 Don’t Blame the Customer 03:40 An explicit example 06:40 Outro

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