J.D. Power Work-At-Home Podcast - Episode 6

Ted Nardin and Brian Kearney from 5th Talent join J.D. Power’s Michael Vermillion and Mark Miller to discuss issues and trends related to the shift to Work-at-Home for customer service operations.

Topics discussed during this podcast include:

-- Meaningful Work: the “magic metric”
-- Key findings from Work-At-Home study
-- Work-At-Home fatigue
-- Recommendations for isolating and addressing frustrations