Unfortunately, there are often times when staffing needs exceed staffing realities. Hence was created the concept of floating staff to cover these times. When these events become fairly routine, it is probably symptomatic of larger underlying staffing/scheduling problems which need to be addressed. When it truly is the result of unforeseen forces, however, there are ways we can at least make this a more pleasant (and even rewarding) experience for those who willingly step up to save the day.
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