How to Use Customer's Feedback to Develop Better Services and Products
As business owners, we do our best to delight our customers and keep them loyal to our brand so they can bring in more business for us. But how can we be sure that our efforts bring the desired results?
We must determine customers' thoughts about our products and services to give them the best customer experience. Their feedback about their experience with our brand is helpful information we can use to develop our products and services to fit their needs better.
Today, I am joined by two incredible people who are experts in their industries, and they will share their insights about how gathering customers' opinions helped them improve their businesses. Let's welcome C-D. Young and Rebecca Broadwater!
If you want to leverage customer feedback to develop better products and services, tune in to SMART Businesses Do THIS!
About the Guests:
Master C-D. Young is a 5th Dan Black Belt in Song Moo Kwan Taekwondo. He is a lifelong martial arts practitioner and a kids enthusiast who found his passion for teaching at a young age. He earned his Black Belt in 1992 and has been a lead instructor, weapons instructor, and demo team coordinator since 1995. In 2012 he opened his own karate school called CD Young's Karate.
Rebecca Broadwater is the co-owner of Amazing Floors LP, a trusted flooring company in Bastrop, Texas that offers various floor options and countertops to match your style. Rebecca's company has provided the community with high-quality flooring, countertop products, and installation for 30 years.
“In our company, we do surveys every four months, never longer than six months. I mean, we are on it. We know what's going on.”
- Adam Lyons
In This Episode:
- How do you take customer feedback to make better products?
- Simple methods of checking in with your customers to come up with new ideas and develop new products
- What can you learn from looking at competitor reviews?
- What could happen if you ignore customer feedback?
- What SMART Businesses should do according to Master C-D. Young and Rebecca Broadwater
And much more…
This Episode is Brought to You by:
- Working Vacation - https://workingvacation.com/
Resources mentioned:
- Ready, Fire, Aim by Michael Masterson - https://www.amazon.com/Ready-Fire-Aim-Zero-Million/dp/0470182024
Connect with Guests:
- Master C-D. Young - https://www.karatenv.com
- Rebecca Broadwater - https://amazingfloorsonline.com/
Connect with Adam Lyons:
- Website - https://thesmartblueprint.com/
- LinkedIn - https://uk.linkedin.com/in/adam-lyons-210670166
- Facebook - https://www.facebook.com/TheAdamLyons/
- Instagram - https://www.instagram.com/TheAdamLyons/