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🎤CX Passport’s first guest from Oman in “The one where Oman is the Switzerland of the Middle East” with Codin Caragea Chief Manager, Head of Customer Experience at Bank Muscat in Episode 98🎧 What’s in the episode?...

⚡The energy comes from the demographics

🧑‍🍳The daunting AND freeing nature of starting a CX program from scratch

💡Need to understand the type of language a company speaks

📈Business results for Customer Experience

❓The reason behind the Customer Experience energy in the GCC

🥩The joy of a good steak

🙌Value in knowing your VOC complaints

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Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

💭“This whole energy is somehow the foundation…Education is extremely critical here in the region. And they want to bring together all the skills and competencies in order to create a future that has the local flavor, but at the same time, is extremely future oriented.” - Codin

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Episode resources:

Codin Caragea LinkedIn: https://www.linkedin.com/in/codin-caragea-aaa3ba1/