The State of Internal Communications with Jordan Katz, Chief Insights Officer at Simpplr
This episode features an interview with Jordan Katz, Chief Insights Officer at Simpplr. Jordan advises organizations on the influential use of data and analytics to develop strategies that predict outcomes and increase performance. Prior to Simpplr, he was one of the Heads of Employee Experience Strategy at Qualtrics and has consulted hundreds of SaaS companies and global organizations.
In this episode, Shawn and Jordan dig into Simpplr’s 2024 State of Internal Communications Report. They discuss the most surprising results, creating highly effective teams, and using AI to tailor messages.
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“We're creating not a time machine, like go back in time machine, but a save you time, reduce friction. Where everything is served up at your fingertips in a way that not only helps you get your job done, helps you be more productive, reduces cycle time on search and access to information. And by the way, can help you eliminate some of the administrative tasks or recognize your peers or any of the things that you want to do on a day-to-day basis that are not the high value stuff that drives crazy impact at your job. But instead, helps lift you up so you can do the best work that you can possibly do in the most efficient manner possible.” – Jordan Katz
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Episode Timestamps:
*(03:45): Rapid fire questions
*(10:43): Surprising results from the State of IC Report
*(18:59): How AI can improve IC messaging
*(30:12): Jordan’s advice for implementing an intranet
*(35:17): What makes highly effective IC teams
*(46:56): What’s next for IC in 2025
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Links:
Connect with Jordan on LinkedIn
Read Simpplr’s State of Internal Communications Report