At the PLRB conference in Indianapolis, industry experts highlight the critical role of communication, third-party demand packages, and AI-driven efficiency in shaping the future of claims and restoration. Watch this clip from Claims Journal’s Kelly De La Mora as she speaks with some vendors at the PLRB conference.

Insights from:
– Sarah Chadwick of CRC – Commercial Restoration Company
– Carlos Navarro of Innovative Claims Strategies, LLC
– Arman Thompson of Parrot Key LLC
– Arvind Sontha of Kyber
– Dan Hogan of iContentsPro.com
– Trey Griffin of Renewal Claim Solutions of Central Florida
– Dylan Folzenlogen of A-One Fabric Restoration
– Jake Dimitro of Renewal of Greater NYC
– Bill Gruhler of Ivera Group

Main Points:

• Communication is Key – Success or failure in claims often comes down to how well stakeholders communicate.
• Third-Party Demand Packages on the Rise – Carriers, TPAs, and employers are increasingly relying on these to ensure fair and efficient claim settlements.
• AI & Technology Drive Efficiency – Advancements in AI and mobile solutions are revolutionizing claims processing, enabling faster, on-site closures.

#PLRB2025 #ClaimsIndustry #RiskManagement

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