Rebuilding Trust After Layoffs, Mergers & Acquisitions with Julia Christenson, U.S. Employee Experience Chair at Edelman
This episode features an interview with Julia Christenson, U.S. Employee Experience Chair at Edelman. Julia has over 15 years of experience helping clients design employee engagement programs to drive stability and connection. She has developed employee sentiment dashboards, manager trainings, go-to-market message plans, and culture roadmaps. Prior to joining Edelman, Julia led the People Advisory Services at EY and organizational change management at IBM.
In this episode, Amanda and Julia discuss the sticky factor of employee experience, the power of employee recognition, and how to establish trust in difficult times.
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“I think one of the other things is when there's just a lack of communications until all decisions are final. Bring us to the seat at the table, even if you don't know the decision yet. Even if you don't know if we're going to switch our benefits or IT platforms, or if we don't know how the branding's going to change, bring us in and have it be a part of the discussion. I do think where it's challenging is where there is just a vacuum until all decisions are final. Without communications, that's where rumors start, misinformation, distrust is because we don't understand what's being decided or even what the process looks like.” – Julia Christenson
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Episode Timestamps:
*(02:21): How Julia defines employee experience
*(09:30): Segment: Story Time
*(14:19): Julia dives into the Edelman Trust Barometer
*(20:08): Segment: Getting Tactical
*(20:55): Why employee recognition is important
*(28:20): How leaders can establish transparency during difficult times
*(35:44): How to rebuild trust after a layoff
*(44:49): Segment: Asking For a Friend
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Links:
Connect with Julia on LinkedIn
Check out the 2023 Edelman Trust Barometer