Which trends are shaping service design in 2017? And what could they potentially mean for you? That's what this fourth trend report is about.

I've browsed through episodes 31 to 40 and looked at what the interesting patterns were. And this is what emerged!
1. The shift from process to outcome
2. Escaping the service design bubble
3. Un-designing services

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If you're curious what has been said in the previous trend reports have a look here:

Trend Report # 1
https://soundcloud.com/servicedesignshow/service-design-trend-report-summer-2016

Trend Report # 2
https://soundcloud.com/servicedesignshow/service-design-trend-report-winter-2016-2017

Trend Report # 3
https://soundcloud.com/servicedesignshow/service-design-trend-report-summer-2017

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