On this episode Bella catches up with Joey Coleman, Chief Experience Composer, Design Symphony.  They talk about things you can do as a business owner to create a meaningful customer experience. Ideas include:

Sending personalized gifts to your customers seemingly at random
Sending handwritten notes thanking them for trusting you with their fur baby
Keeping track of simple things like the pet's birthday and sending acknowledgements
Doing a monthly quick check of the pet (for any issues)

Joey Coleman
Giving the pet a bath unexpectedly
Sending quick personalized videos of the you and the pet to the client.