Incentives can be a powerful tool for motivation among your team, as long as they are implemented thoughtfully. On the latest episode of the Innovating the Customer Experience podcast, our J.D. Power experts Michael Vermillion, Senior Managing Director, Global Business Intelligence, and Mark Miller, Customer Service Advisory Practice Leader, are joined by Uri Gneezy, Epstein Atkinson chair and management leadership and professor of economics and strategy at the University of California San Diego. Don't miss out on their insightful conversation about the power of incentives and their expert advice on creating long-lasting incentive programs.
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