What Service Design can learn from the olympics / Alex Nisbett / Episode #6
Alex Nisbett talks about customer performance, designing great public services and building internal service design capacity.
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EPISODE GUIDE
1:04 - First encounter with Service Design
3:02 - How can we design for Customer Performance?
12:42 - Who are building [service design] capacity?
20:40 - What if public services became better than commercially provided ones?
26:45 - Beginners tip: Go out and make a difference!
28:56 - Question: Will the need for design research disappear?
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ABOUT ALEX NISBETT
@AlexNisbett ➜ https://goo.gl/wl2pEI
Alex on LinkedIn ➜ https://goo.gl/rnjjH1
LINKS FROM THE SHOW
Service Design for Business book ➜ http://goo.gl/fTgXc4
Livework ➜ http://goo.gl/Jsb1dO
Policy Lab UK ➜ https://goo.gl/Ej51pI
Government Digital Service ➜ https://goo.gl/f283YU
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EPISODE GUIDE
1:04 - First encounter with Service Design
3:02 - How can we design for Customer Performance?
12:42 - Who are building [service design] capacity?
20:40 - What if public services became better than commercially provided ones?
26:45 - Beginners tip: Go out and make a difference!
28:56 - Question: Will the need for design research disappear?
----------------------------------------
ABOUT ALEX NISBETT
@AlexNisbett ➜ https://goo.gl/wl2pEI
Alex on LinkedIn ➜ https://goo.gl/rnjjH1
LINKS FROM THE SHOW
Service Design for Business book ➜ http://goo.gl/fTgXc4
Livework ➜ http://goo.gl/Jsb1dO
Policy Lab UK ➜ https://goo.gl/Ej51pI
Government Digital Service ➜ https://goo.gl/f283YU
Activity