Episode 040 - Get Stuff Done!
We all have unique talents. One of B’s gifts is "getting stuff done". Have trouble getting a deal on a cell phone, an internet provider, or an airplane ticket? B shares his tips and tricks to help you get stuff done, too.
Don't pay any more than you have to on anything. It's not only about negotiating better terms; it's about understanding the rules. For example, who to speak with and how to ask for what you want.
As B likes to say, "you get 100% of what you don’t ask for." The worst thing a company can say is, “No.” The more you know, the better you'll be. When you're legendary, you can look like a hero while you help your clients!
SHOW NOTES
- 01:30 – Recurring theme: Brian is amazing!
- 03:35 – Two things just hit the big 4-0. We are on our 40th episode and Cate just turned 4-0!!!
- 04:50 – Song of the Episode: George Thorogood and the Destroyers, “Bad to the Bone”.
- 07:25 – When purchasing items or signing up for services, don’t always just accept what the provider is offering. Push back.
- 07:40 – B’s example of negotiating for a flight.
- 10:47 – That example has been used in multiple situations and has a proven track record of success.
- 11:00 – It is not about negotiating necessary, it is about understanding how things work, who to talk to, and how to ask.
- 11:58 – Producer Christian: local utilities in helping clients that may not be familiar with the area.
- 12:20 – B toots his own horn: Amazon issue with paper for the office.
- 15:55 – Cate takes the attention off of B with her Side Note Tangent: Cate always go water skiing every year.
- 18:18 – How do you get “stuff” done. You get 100% of what you don’t ask for. Worst thing they can say is, “No.”
- 19:25 – Know who to talk to. Almost never the first person you talk with.
- 20:22 – Service providers all have a “customer retention department.” Ask for them by name. They have more authority and power to get more of what you want.
- 21:56 – Be nice and friendly but firm. You get more flies with honey than with vinegar. Friendly banter helps so much as most callers are mad and angry.
- 23:20 – Go in with a plan of what you want and what you might need.
- 23:37 – Be very patient and take the time to get what you want.
- 24:40 – Working through paying off collections. You can always negotiate to a lower amount. Tips on how to handle that.
- 26:40 – With collections: get the negotiated amount in writing and do NOT give them your bank account information.
- 28:08 – Cate: make this a great tip to help your clients if they are dealing with collections.
- 28:19 – Quote of the Episode: “Success is the ability to get “stuff” done.”
- 29:10 – Closing: make better choices, know who to talk to, how to talk to them. Be firm but nice.
SHOW LINKS
- SNL Skit, “Don’t you hate it when…” – https://www.youtube.com/watch?v=YQijw8Hk8GE
- George Thorogood and the Destroyers, “Bad to the Bone” – https://www.youtube.com/watch?v=IyhJ69mD7xI
- What is the "Customer Retention Department" anyway? - https://www.shopify.com/blog/customer-retention-strategies
- Porsche Track Experience – https://www.porschedriving.com/track-experience/
- Barber Raceway – https://barberracingevents.com/
- Kohl’s Cash – https://www.kohls.com/feature/kohls-cash.jsp
BETWEEN THE LINES LINKS
Web
https://www.facebook.com/groups/realestatebetweenthelines/
https://www.facebook.com/Brian-C-Lee-111822417027919/?
YouTube
https://www.youtube.com/channel/UCcv4dHU39-b5_QVVCIhbcBA?