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J.D. Power Work-At-Home Podcast - Episode 2, September 2020

Travel & Hospitality Intelligence
Travel & Hospitality Intelligence
Episode • Sep 14, 2020 • 22m
J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth discuss issues and trends related to the shift to Work-at-Home for customer service operations.

Topics discussed during this episode include:

• Developing cultural connections with new hires
• How to support working parents struggling with Work-at-Home
• The pandemic of work-from-home injuries
• The impact of working from home on collaboration