Ask MGMA: Why Mission, Vision and Values are the Foundation of Your Culture Playbook

In this episode of Ask MGMA, Daniel Williams and Cristy Good explore how medical practices can align their teams and leadership around a shared purpose by developing clear mission, vision, and values (MVV). They introduce MGMA’s new MVV Checklist and Culture Playbook, designed to help practices navigate change, improve engagement, and retain top talent.

Key Highlights:

• 00:54 – Introduction to the Ask MGMA podcast and today's focus on mission, vision, and values (MVV)
• 02:35 – What are MGMA Playbooks and why they’re a key resource for practice leaders
• 04:32 – Overview of the MVV Checklist: Why it was created and who it benefits
• 06:26 – The first two steps of the MVV process: Preparation and stakeholder input
• 08:00 – The importance of involving staff and stakeholders early in shaping MVV
• 08:52 – How to incorporate MVV into operations, training, and employee evaluations
• 10:27 – Future impact: How tools like the checklist can shape resilient, high-performing medical teams
• 11:47 – Final thoughts from Cristy and Daniel on using the MVV Checklist and Playbooks effectively

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.