Improving the Patient Financial Experience

COVID-19 emerged in an era when high-deductible healthcare plans covered nearly 24 million consumers with exceptionally high healthcare premiums and out-of-pocket costs, compared to the insured’s income. In this episode of the MGMA Insights podcast, Karen Zupko, president of Karen Zupko and Associates, explains how additional strain caused by this crisis, points to the need for healthcare providers to find ways to offer patients a better financial experience, especially as more patients face personal financial issues such as pay reductions, furloughs and job loss that may impact their health coverage and ability to pay for medical care.

Thanks to Waystar and to CareCredit for sponsoring this week’s show. Learn more about how Waystar helps practices bring in more revenue with fewer resources. Visit www.Waystar.com to learn more.

And learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast.

You can also access the white paper discussed in this episode at https://bit.ly/39vOIPl

And you can learn more about Improving "Patient Satisfaction and Boosting Collections Through Cost of Care Conversations at the Point of Care" at this upcoming free webinar: https://www.mgma.com/events/improving-patient-satisfaction-and-boosting-collec

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover, or experts you’d like us to interview, email us at podcasts@mgma.com, or find me on Twitter @MGMA Daniel.

MGMA Insights is presented by Decklan McGee, Rob Ketcham and I’m Daniel Williams. Stay safe and thanks for listening.