Today our focus turned to how important it is to deal with customers & colleagues is in our industry – no matter how rude or obnoxious they can be – so today, Clive wanted to know if it has ever become a little bit too much… as he asked – have you ever fired a customer – or just walked off a job? And if so, what happened?

We were joined by great friends of the show, James Naughton and Scott Bubb as they told us their tales…

There’s also the pub lunch quiz for your chance to grab 6 points, as well as the very best messages we received!