In our 11th episode of Deming Speaks, this 25-minute excerpt from a 1984 in-house presentation by Dr. Deming includes his thoughts on the following topics:
- What is your job?
- Do you need to know how others use your work?
- What would you mean by improvement?
- Suggestions
- How do you rate yourself on your job?
- Everybody does his best?
- Incentives
- Taking pride in your job
- Who's the next person to use your work?
- Can you tae pride in your work? Under what conditions?
- What to do if you make a mistake.
- When should a supervisor tell someone they've made a mistake?
Activity