What's on your mind? Let CX Passport know...

🎤Board a luxury, double aisle, supersized episode with Bryan Stoller, Global Head of Customer Care at United Airlines in “The one with United Airlines Customer Experience” CX Passport E107🎧 What’s in the episode?...

⚙️How to prioritize the insights gained from the customer contact center

👉What drove United's evolution beyond random call listening to deep contact insights?

🤯Ahh flight benefits! Flying to Hong Kong just to attend a friend's party!

💡A resolved experience makes for a good experience

🔬Learn WHERE to hunt...then GO hunt!

✅Unlocking insights by overcoming "internal thinking"

😯Handling IROPs - Irregular Operations

Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

💭“Learn something from [customer] interactions TODAY...to help TOMORROW” - Bryan

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#aviation #customerservice #insight #podcast #travel

Episode resources:

Bryan Stoller LinkedIn: https://www.linkedin.com/in/bryanstoller/