Talking On Eggshells - How To Handle Even the Most Challenging Conversations with Grace and Poise with Sam Horn
Do you have the tools to navigate sensitive topics with wisdom and discernment? Navigating uncomfortable situations takes foresight and a willingness to accept how your words IMPACT the outcome of each of your engagements.
On this episode of IMPACT, Sam Horn joins us for a second round of linguistic wisdom as she breaks down her framework for navigating difficult conversations from her book: Talking on Eggshells. She teaches you how to pause a situation so that you can interact with wisdom, grace, and presence.
The first thought that pops into your head does not always lead to a positive outcome. Sam shows you how to flip the script and shift from shaming to shaping behavior with critical thinking, personal responsibility, and empathy.
Interrupting communication patterns is hard, but Sam’s framework helps you master proactive grace and conscious language. Sometimes wisdom means knowing what topics are off limits so you can focus on commonalities instead of frivolous conflicts. Sam explains her theory about quicksand conversations and how she sets conversation boundaries to preserve long-lasting relationships.
This episode will help you navigate any conversation with confidence and grace. Join us to discover the power of intentional language!
KEY TAKEAWAYS
[2:00] Talking on Eggshells
[5:20] The Origins of The Book
[9:00] Stop and Think
[16:20] Own Instead of Other
[23:20] Informed Avoidance
[24:40] Employing Radical Empathy
[31:45] Interpersonal Situational Awareness
[36:40] Life is a Gift
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Early Access to Talking On Eggshells
MEMORABLE QUOTES
“As soon as we have contempt, we have no compassion, because we have come to the conclusion that they’re clueless, or that they don’t know what they’re doing, or that they’re stupid, or whatever, and it is the end of compassion and it will lead to conflicts.”
-Sam Horn
“I believe that this book is my pebble in the pond of my legacy, of how we can, even in challenging times, choose words that help instead of hurt and shape instead of shame, and coach instead of criticize.”
-Sam Horn
“My hope and my goal is for us to understand that life is a gift. And, as the Harvard study found, the number one precursor of a healthy, happy life is good relationships.”
-Sam Horn
“We want to turn fight, flight and freeze into flow so that in the moment we can say something that helps instead of hurts.”
-Sam Horn
“We're not taught this in school. We're taught math, we're taught history and science, you know, we're taught calculus, you know, are we taught what to say when we don't know what to say? Are we taught what to do when someone's blaming us for something that's not our fault? Are we taught what to do when people are complaining and won't stop and listen? No, we're not taught this.”
-Sam Horn