"The satisfaction with MinuteClinic has consistently been 99%"

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Patient satisfaction for health care is generally about 78%. So how has does MinuteClinic end up with a patient satisfaction rating of 99.9%? MinuteClinic Founder and COO Linda Hall Whitman tells us it's because of a carefully designed customer experience -- not just for the end user, but for the retail stores such as Target, Cub and CVS that host MinuteClinic, the employees, and the insurance companies. Linda tells us how MinuteClinic got "buy in" from these very different groups.

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