So many design professionals dream of hiring an office manager to, well, manage the office day-to-day. What’s that like? What are the benefits and challenges of adding this person to your team? What should you pay for the service? Should this person be a designer? In this episode, non-designer Hilaire Martin, answers all these questions and more.

In this episode we learn:
- what’s the difference between a COO and an Office Manager
- what size firm would benefit from an office manager
- be honest with yourself, it’s OK if your current process isn't working
- map out your internal process, especially the client facing side of your business
- good motivation vs. bad motivation for hiring an office manager
- start small and identify one area you want to improve
- define what you want to accomplish for that one area
- celebrate the small and big wins

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