This week’s guests are Kirsten Gallagher and Adam Lawrence. Ron, Kirsten, and Adam discussed Kirsten and Adam’s individual backgrounds, what it means to be a “kaizen ninja,” how to handle reluctant participants, and more. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

• The quotes Kirsten and Adam like (2:30)
• Kirsten’s background (3:26)
• Adam’s background (6:17)
• What the “kaizen ninja” concept means (8:00)
• Their experiences with people reluctant to participate (10:14)
• Adam’s anecdote about making a personal impact (20:01)
• What’s unique about each of their styles (22:05)
• Their final words of wisdom (27:28)

Podcast Resources

• Right Click to Download this Podcast as an MP3
• Kirsten on LinkedIn
• Adam on LinkedIn
• Process Improvement Partners on LinkedIn
• Adam’s Website

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