What's on your mind? Let CX Passport know...

A 48 state road trip? What is Showmanship of Customer Experience? How does the hospitality industry continue to deliver great CX in the midst of the whiplash of 2021? And...Chinese Chilean Fusion cuisine? All in one episode?

That’s what happens when you talk with Alec Dalton of Marriott. Coming from an industry that is likely the original source of customer experience delivery, Alec and I talk about all things customer experience...and yeah…travel too! 

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

Alec Dalton: www.linkedin.com/in/alecdalton/

The Uncanny Valley: en.wikipedia.org/wiki/Uncanny_valley

House on the Rocks (Frank Lloyd Wright): www.thehouseontherock.com/

The Experience Economy: en.wikipedia.org/wiki/Experience_Economy