Today, our attention turned to A story broke that last week about two Australian builders digging up a drive way after a client refused to pay because they were unhappy with the work…Now of course that’s a bit extreme, but today, Clive wanted to know, how do you deal with unhappy customers?

We were joined by good friends of the show, George from GM Joinery & Steve Gray from Steve Gray Gas Services for their thoughts & solutions…

There’s also the pub lunch quiz for your chance to grab 6 points, as well as the very best messages we received!