What's on your mind? Let CX Passport know...

🎤🎞️Empowering agents AND customers in “The one where he's curious...not judgmental” – with Tim Kyse, Vice President of Customer Experience at Openly in CX Passport E138🎧 What’s in the episode?...

[00:00] Introduction

[02:56] Great customer experience results in insurance

[05:28] Hiring both human and industry skills

[08:38] Managing the pressures of customer support

[12:58] Capturing customer insights – and acting on them

[15:39] The impact of engagement whilst operating remotely

[18:17] 1st Class Business Lounge

[24:30] What drew Tim to Openly?

[26:53] How is Openly using the current versions of AI?

[30:10] What technology improvements would Tim like to prioritize with?

[33:07] Contact info and closing

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Hosted by Rick Denton "I believe the best meals are served outside and require a passport"

Episode resources:

LinkedIn: https://www.linkedin.com/in/tim-kyse