This week's guest is Vince Sassano. Ron and Vince discussed KPIs, balancing them with what the customer wants, and more. An MP3 audio version of this episode is available for download here.
In this episode you'll learn: 

The quote Vince likes (2:49)
Vince's background (4:33)
What "Herbie" means (6:06)
Balancing the KPI with what the customer wants (15:14)
Shifting to actions (16:52)
Why the way you collect data is important (24:56)
How this applies to Six Sigma (28:46)

Podcast Resources

Right Click to Download this Podcast as an MP3
The Goal
Vince on LinkedIn
SPC

Get All the Latest News from Gemba Academy
Our newsletter is a great way to receive updates on new courses, blog posts, and more. Sign up here.
What Do You Think?
How do you approach KPIs?