Lombard Equipment recommends you ask about the service after the sale when looking to buy equipment. When you purchase equipment from Lombard their very own reps come to your shop to do your training and will provide loans equipment if something ever needs servicing! Visit their website: https://lombardequipment.com

Big Chris of Big Chris Collision in Aiken, SC was an attendee at the SE Collision Conference and his takeaways are super valuable PLUS he talks about communicating with our customers about the insurance issues. Chris has customers that pay thousands of dollars after the repair and can't thank them enough! Check out his Google reviews if you don't believe him!

Chris' biggest takeaways were from Mike Anderson's session including operating procedures, customer interactions, phones - customer perception sets the stage for the repair and their entire experience.

Once the Big Chris Collision team gets back to their shop they immediately are going to change up how to take people in on the front end, give them the emotional support they need, set expectation on the repair and their experience with the insurance carrier,

As a shop of 3 they are kicking butt and he brought the whole team out to the conference!

Connect with Big Chris at Big Chris Collision  -
Website: https://bigchriscollision.com/
Email: bigchris@bigchriscollision.com
Facebook: https://www.facebook.com/BigChrisCollisionLLC

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

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